Mark Hapeman

Mark Hapeman

Director of Operations

  • ITIL
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Mark is our Director of Operations. Mark’s vast knowledge, extensive leadership skills, and decades of experience makes him the perfect person to manage our service delivery team and our internal IT department. His steadfast leadership and calming presence have been crucial during our seasons of growth and the ever changing realm of cybersecurity. 

To date, some of his key accomplishments are implementing a new project management system that has standardized our proven process and facilitates an improved client experience. He also implemented a brand new time and expense system that has saved countless hours across our Accounting and Operations Teams. These key initiatives have been invaluable to our organization. 

Mark brings a wealth of knowledge from his years of experience in the cyber industry. Mark’s first taste of cyber was in 2004 when the company he worked for acquired another company that provided cyber, forensic, social engineering, and penetration testing. There, his interest in the industry was sparked and he has worked in cyber ever since. He later was a part of a team that was a pioneer in Managed IT Services, creating a lasting impact throughout the entire IT and cyber industry. These impacts can still be felt across the industry today. 

Over the years, he has held many different roles including finance, sales, and management. Mark holds an ITIL certification, providing a framework for the management of policies and control of an IT environment. He is currently working on his Security+ certification.

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